Terms and Conditions

Last updated: 14 September 2026

1. Who we are

The Crawer platform at crawler.tool1.app (the “Platform”) is provided by TULAN LTD., a company registered in the Commercial Register of the Republic of Bulgaria under UIC (ЕИК) 205830754, with its registered office and address of management at 1618, Ilcho Dimitrov 7a str., Sofia, Bulgaria (“we”, “us”). Contact: info@tool1.app, phone +359 879 151150.

Supervisory authorities: the Commission for Consumer Protection (www.kzp.bg) for consumer matters and the Commission for Personal Data Protection (www.cpdp.bg) for personal data.

These Terms form a contract between us and every person or company that creates an account (“you”). By creating an account or buying credits you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Platform.

2. Definitions

• Consumer – a natural person using the Platform for purposes outside their trade, business or profession.
• Business customer – anyone using the Platform for their trade, business or profession.
• Credits – the prepaid units in your account balance, used to pay for the work the Platform does.
• Campaign – a task you set up, such as a crawl, a lead search or a monitor; a check is one scheduled or manual run of a monitoring campaign.
• Results – the data a campaign collects or produces.

3. Your account

• You must be at least 18 years old and able to enter into a binding contract. If you act for a company, you confirm that you are authorised to bind it.
• You must give accurate information, including the billing details needed for your invoices, and keep it up to date.
• You may sign up with an email and password or with your Google account. Keep your login details confidential; you are responsible for everything done through your account. Tell us at once if you suspect unauthorised access.

4. The services

The Platform offers the campaign types described on the website, such as Website Crawler, Lead Generator, Listing Scraper, SERP Tracker, Backlinks Search, Content Monitor, Legal Monitor and LLM Mentions. We may improve, change, add or discontinue features. If we discontinue a campaign type you have paid checks for, the credits for the checks not performed stay in your balance.

Results depend on third-party websites, search engines, data providers and AI models that are outside our control. Websites may be unavailable, change their structure or block automated access, and search rankings differ between moments and locations. We therefore do not guarantee that results are complete, accurate or fit for a particular purpose.

Some features use artificial intelligence to select, classify or summarise content. AI output may be incomplete or wrong. It is provided for information only – it is not legal, financial or other professional advice, and you should check important information in its original source.

5. Credits, prices and payment

• Prepaid, pay-as-you-go. The Platform works with prepaid credits; there are no subscriptions. You buy one of the credit packages shown on the Buy Credits page. Prices are in euro and are the final prices you pay; where VAT applies, it is shown on the payment page and on the invoice.
• Bonus credits. Some packages include bonus credits. They are a free promotional addition, are not part of the price and are not shown on the invoice.
• Using credits. The price of a campaign or a check is shown in credits before you start it and may depend on its settings (for example number of pages, keywords, depth, frequency or AI usage). When a run is queued, the expected amount is reserved in your balance; when it finishes, only the actual cost is charged and the rest is released. A run that fails because of our systems is not charged. If your balance is not enough, new runs do not start and scheduled monitors may be paused.
• Price changes. We may change the credit prices of the services for the future. A change does not affect runs already started or charged, and does not reduce the credits you have already bought.
• No expiry. Credits do not expire while your account is active.
• No refunds. The Platform is built on prepayment. Purchased credits are not refundable, cannot be exchanged for money and cannot be transferred to another account, except where this is required by mandatory law or where we close your account without a breach on your part (section 10).
• Payment. Payments are processed by Viva Wallet (Viva Payment Services S.A.) or Stripe (Stripe Payments Europe, Ltd.) on their secure payment pages. We do not receive or store your card details. Credits are added to your balance once the payment provider confirms the payment.
• Invoices. An invoice is issued for every purchase and sent electronically to your account email. You agree to receive invoices in electronic form.
• Chargebacks. If a payment is reversed or disputed without a valid reason, we may deduct the related credits and suspend the account until the matter is resolved.

6. Right of withdrawal for consumers

Consumers generally have the right to withdraw from a distance contract within 14 days without giving a reason (Art. 50 of the Bulgarian Consumer Protection Act). Credits are digital content and services that are supplied immediately: they are added to your balance as soon as the payment is confirmed and can be used at once.

When buying credits you are asked to confirm that you expressly request immediate supply and that you acknowledge losing your right of withdrawal once the credits are added to your balance. Under Art. 57 of the Consumer Protection Act, the right of withdrawal does not apply after that point. Without this confirmation a purchase cannot be made.

This does not affect your statutory rights as a consumer if the digital content or service does not conform to the contract, under the Supply of Digital Content and Digital Services and Sale of Goods Act.

7. Acceptable use

You may use the Platform only lawfully and in good faith. In particular, you must not:

• collect content you have no right to access, including content behind logins, paywalls or other access controls, or break the technical protection measures of a website;
• infringe intellectual property, database rights, trade secrets or the terms of use of third-party websites;
• overload, disrupt or attack websites or networks, or target internal or private network addresses;
• collect special categories of personal data (such as health, political opinions or religion) or data about children;
• use contacts obtained through the Platform for unsolicited commercial communications in breach of the GDPR, the Electronic Commerce Act or other anti-spam rules;
• resell or give third parties access to the Platform without our written agreement, create multiple accounts to abuse promotions, or copy, decompile or reverse-engineer the Platform;
• use the Platform to spread malware or for any fraudulent or criminal purpose.

You alone are responsible for the campaigns you create, the sources you choose and how you use the results.

8. Your data and personal data in results

You keep all rights you have in the data you enter and in your results. You grant us the rights needed to store and process them in order to provide the Platform to you.

Results may contain personal data, such as names, business email addresses or phone numbers published on websites. For such data you are the controller and we process it on your behalf as a processor under Art. 28 GDPR. In this role we:

• process the data only to run your campaigns and on your documented instructions given through the Platform;
• ensure that people with access to it are bound by confidentiality;
• apply appropriate technical and organisational security measures;
• use the sub-processors listed in the Privacy Policy, under contracts with equivalent obligations, and inform you of intended changes so that you can object;
• assist you, as far as possible, with requests from data subjects and with your security obligations;
• notify you without undue delay about a personal data breach affecting your results;
• delete the results when you delete them or when your account is closed, unless the law requires us to keep them;
• make available the information necessary to demonstrate compliance with these obligations.

You are responsible for having a lawful basis for collecting and using personal data, for informing the people concerned where required (Art. 14 GDPR) and for respecting their objections and other rights.

9. Intellectual property

The Platform, its software, design, texts and trademarks belong to us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Platform for the duration of your account in line with these Terms.

10. Suspension and termination

• You can stop using the Platform and ask us to close your account at any time.
• We may suspend or close an account that breaches these Terms or the law, harms third parties or endangers the Platform, after notice where the circumstances allow it.
• If we close your account without a breach on your part, we refund the purchased credits left in your balance (bonus credits excluded). In all other cases unused credits are not refunded.

11. Availability and support

We aim to keep the Platform available at all times but cannot guarantee uninterrupted operation, in particular during maintenance, updates or failures of third-party services. Support is available at info@tool1.app, phone +359 879 151150.

12. Liability

• We are not liable for the content, availability or terms of third-party websites and services, for decisions you take on the basis of results or AI output, or for how you use the results.
• Towards business customers, we are not liable for indirect or consequential damages, loss of profit, revenue or data, and our total liability is limited to the amount you paid us in the 12 months before the event.
• Nothing in these Terms limits liability for intent or gross negligence (Art. 94 of the Obligations and Contracts Act) or any rights that consumers have under mandatory law.
• You indemnify us against claims of third parties arising from your breach of these Terms or of the law when using the Platform.

13. Changes to these Terms

We may update these Terms, for example because of new features or changes in the law. We will inform you of material changes by email or in the Platform at least 30 days before they apply. If you do not agree, you can close your account before the changes apply; continuing to use the Platform afterwards means you accept them.

14. Complaints and disputes

Send complaints to info@tool1.app, phone +359 879 151150. We will answer within 14 days. These Terms are governed by the laws of the Republic of Bulgaria. Disputes with business customers are settled by the competent courts in Sofia.

Consumers may also turn to the Commission for Consumer Protection and its conciliation committees for alternative dispute resolution (www.kzp.bg), and keep the protection of the mandatory law of their country of residence and the right to bring proceedings there.

15. Contact

TULAN LTD., UIC 205830754, 1618, Ilcho Dimitrov 7a str., Sofia, Bulgaria

Email: info@tool1.app · Phone: +359 879 151150